A PIN will always be needed to watch certain programmes with an age rating, whether they are live or recorded. Login to the Virgin Media online account in a web browser. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Any - 5320464. Click: Settings. If you want to protect children, then click on the Child Safe filter. Manage Your Account. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 1. More about Web Safe. Manage Your Account. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. A new secure password will be generated for you. Click here to view more details on content filters from Virgin Media’s Web Safe. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. The. Learn more. These are two settings – Virus Safe and Child Safe. The question was whether to disable the modem's firewall and rely on the router's only. Changing Virgin Media Web Safe Settings on Desktop/Laptop. not the VM Hub. Hi, I'm trying to see if web safe is turned on/off but any time I try to access it either on my phone or laptop the page just endlessly - 5362887 Browse Virgin Media Virgin Media Community # Howto & Style# blocked website# child safe off# parental control# virgin media child safe bypass# virgin media child safe lock off# virgin media child safe off# virgin media child safe turn off# virgin media help# virgin media how to turn off web safe# virgin media parental control# virgin media web safe bypass# virgin media web safe bypass. 2. 8 and/or 1. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. 1. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Price adjustment. Thank you for your reply and for confirming you have checked the settings on the site. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. The Wi-Fi functionality is switched off and only an internet connection is provided through the ethernet connection into your router. Turn on SafeSearch VIP. These tools can be installed across all devices, including mobile phones, computers and consoles. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Sign in . To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Try with OpenDNS using 208. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. net, pubg. Browse Virgin Media Virgin Media Community. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Other browsers. Options. In response to lotharmat. My Account; My Bills; My Apps; Upgrades; Service Status;. Thanks for your post on our Community Forums @Dan_G1, and a very warm welcome to you!. 168. Manage Your Account. Either the customer can't move the sliders or they can but without effect. Web Safe will help you block access to web sites known to be infected or to distribute Malware. If you want to turn it off again, you can do so whenever you like. You’ll then be able to use your same old phone to make. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. If you need to change the settings of your Virgin Media hub while it’s in modem-only mode (to put it back. Click on the Manage Web Safe button. Please check the red bar at the top for a message from myself. icon on the upper-left edge of your screen. It only appears when using Microsoft Edge as the browser. Any website unsuitable for children is blocked by default. Select Parental Controls in Virgin Media Web Safe. 0. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail. Access your bills, diagnose faults and manage your package. This recording is only available on your home network. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Click on Auto forward. Sorry to hear of the issue with the web safe function on our connection. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media released their network level parental control option, Web Safe,. comThese categories will remain blocked until you turn Child Safe off. Virgin Media customers can get. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. and they all return the same result: ⋮. Select the ‘Security & Parental Controls’ option. Click: Settings. This will allow you to. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. TV. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Could I request for some intervention from any of the admin to. The Virgin Media Hub 3. 1. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. Security matters. need user name and password of account to log in. com and we’ll look into them. I can access this site via o2 or other Wi-Fi providers but not VM. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Options. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. com, minecraft. It blocks potentially harmful sites, such as those that may contain viruses or extreme content that isn’t necessarily illegal to view. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. More about Virgin Internet Security. Click: My Apps. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. May just be a. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 2. 0 Kudos. 4. Account - Cable. Once logged in you will see 2. Virgin Phone Switchover. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Go to your TV Guide. . 222 and 208. Once logged in, select ‘My apps’ tab’. Post reviews of your current and past hosts, post questions to the community regarding your needs, or simply offer help to your fellow redditors. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. Volt benefits FAQs. 123 and 194. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Any website unsuitable for children is blocked by default. 168. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. This is a place to discuss everything related to web and cloud hosting. Virgin Media Refuse to provide me with one, despite being on Gig1 Fibre in Networking and WiFi 26-08-2023; Top. Virgin Media. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned off 0 KudosFix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. This lets you manually addHi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. Log in to your Virgin Media account using your email address and password. Click on Plans and device. Uncheck the ‘Enable Web Safe’ box. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. You are able to customise your settings, for example block. It only appears when using Microsoft Edge as the browser. dmof. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. Web Safe only works on devices connected to your Virgin Broadband at home. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. Virgin Media Web Safe Step by step guide 8 You then have three options to customise. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Browse Virgin Media Virgin Media Community. Is the account in your name and when you sign into your Online Account is it showing as the primary user? Regards Paul. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Hi Carley, It won't even log me into my account, as soon as I click log in the Web browser just keeps loading. Once logged in, select ‘My. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Learn how you can change Web Safe settings to turn Child Safe off. 220Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 67. Web Safe consists of Virus Safe and Child Safe. Virgin Media; My Virgin Media; Shop; Help;. Home Phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To do this: Go to Settings > General > Profiles & Device Management, Choose the WiFi network profile to remove main Virgin Media WiFi profile, Select Remove Profile. My Virgin Media. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 0 Kudos. 168. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. It's easy to turn on. Changing network settings to use any Public DNS should re-gain full access for the device. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Once logged in you will see 2 filters; Virus Safe and Child Safe. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023; Cannot Turn Off Websafe and Child Safe in Security matters 29-09-2023Hi, i can’t turn on child safe or web safe from the security area of the my virgin media website. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help further. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. This can be closed. If issue persist post back here and in the meantime consider manually. Joining in. 68K; 344; 1. That can be turned off, or just don't use Virgin Media DNS. There is no cause for concern, and your WiFi is still completely secure. 123. Click on My Apps then Web Safe. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. It seems impossible to turn it off. Select SPAM Settings. How to turn on Child Safe. I added it to the 'allowed websites' list, and it's working fine. There are several parental control apps for your Android device available in the Google Play store. When trying to watch a recording, I receive the following message ‘Unable to access the recording. Introducing 1. Firstly, turn off your device and disconnect from the network. I would like to turn wifi off at night, This is not block it to certain devices - just plain old OFF, without turning the router off. Switch on Child Safe. More about Virgin Internet Security. Solved: Hi, I can't seem to turn on Web Safe. Engage with our active forum today!. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . To get around this, you need to turn Web Safe off. 168. 1. 3. Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products and Services. Turn on suggestions. There's no firewall settings that I can see, and one time I got to see a page saying. 1 REPLY billyg051 On our wavelength Options on 23-02-2023 22:15 Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin. we are aware of an issue with Web. Click Mark as Helpful Answer and solved, or use Kudos to say thanks. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. com. - 5429856. To turn off your guest WiFi network, visit your network settings by entering 192. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. These categories will remain blocked until you turn Child Safe off. on 05-01-2023 17:27. 222. - 5397856. See Options. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. If you are a Virgin Media customer, then you may want to access the router settings at some point. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. QuickStart, set up and connections. From shared hosting to bare metal servers, and everything in between. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. We are able to update this setting for you manually too, we just need to confirm a few account details. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. We'll go over how to set up the filter, what. 222 and 208. Hi thank you fir the reply. Re: Web Safe - not able to turn on in Switched On Families Tuesday; what is wrong with virgin media support team?? in Security matters Sunday; Safe Mode causing Errors, even when turned Off. My Virgin Media App. Log in to your Virgin Media account. Joining in. 1 and all appears in order. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Wait a few minutes while your Hub reconnects to the internet, then turn on your computer or device. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your chosen site with them turned off. You can even reboot your Hub from the comfort of your sofa. Virus Safe3. Changing to a different DNS server seems to have worked though, and hopefully it'll prevent them buggering about with the connection in the future too. Then turn on the Hub again. I have even tried blocking specific sites and childsafe is still not blocking it. Switch on Child Safe. We would like to show you a description here but the site won’t allow us. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Parental controls leave search sites such as Google and Bing accessible. Anyway, I recently moved house (August) and kept the same package. Not sure why you cannot turn it off. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. The info to report to VM was given above. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking; Suicide and self-harm; Address hiding; These categories will remain blocked until you turn Child Safe off. We will need to run some further checks from our side so I am going to pop you over a private message to take a few details. Select Parental Controls in Virgin Media Web Safe. I've turned off web safe but sites are still being blocked. Has anyone figured out how to continue using kodi with child safe on Virgin UK switched on?. That is very good since the country is not a member of any signal intelligence alliances. 1 on your browser. That's why they should install a VPN on whatever device they use thereby bypassing any filtering or blocking protocols that web safe tries to implement. Learn how you can change Web Safe settings to turn. We'll go over how to set up the filter, what. You can change this by clicking on the toggle to switch on or off when needed. How to turn on Child Safe. Child Safe switched OFF but blocking sites. Go to your browser settings and click Advanced settings. Virgin Media Web Safe Step by step guide 8 You then have three options to customise. I have confirmed this via phone call with virgin media. I have web safe switched off but still certain sites wont load. Search for proxy sites. This allows you to choose the type of content you can restrict. Simply open the Google Play Store (formerly Android Market)There are different levels of filtering, and you can even pick individual web sites. To get around this, you need to turn Web Safe off. Phone. More about Web Safe. These categories will remain blocked until you turn Child Safe off. Discover the web for yourself. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. If you’d like to change the. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. Any attempt bounces me back to my account page. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksWeb Safe Problems. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anythingLook out your virgins media virus safe settings have blocked this site. I have checked the systems at our side and there is no issue. Click on Web Safe 4. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. . Click Apply. Virgin Phone Switchover. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. You’ll then be able to use your same old phone to make. This is a workaround for when Child Safe does not or can not be turned off. 220. Not blocking adult content. 2. You don’t need to be a web wizard to know how to take care of your kids online. Click Settings Here you’ll see the two filters – one for Virus Safe and one for Child Safe protection. Follow these easy steps: 1. Learn more. on 15-04-2023 15:47. Adjust the settings according to the level of protection you want. I just got a URL from the IT team for the VPN. I added it to the 'allowed websites' list, and it's working fine. QuickStart, set up and connections. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. 9. Cannot turn off web safe I want to be able to access a website and therefore need websafe to be turned off but the option does not allow - 5369625. I have added the categories to block but it will not allow me to add. Any website unsuitable for children is blocked by default. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. You can go look up how to change the DNS in whatever operating system you are using yourself. We recommend keeping Virus Safe on. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. 67. Can somebody please advise how to turn the Child Safe Lock off?. You can also easily manage your guest network settings on the Virgin Media. This bypasses Virgin media website blocking, allowing you to access. 168. Virgin Media takes online safety seriously. I didn't even know I had Web Safe turned on and have no idea how to turn it off. artnada wrote: ». Does Web Safe work on Virgin Media WiFi. 1, (if you have never done this before then it will be the default password on the sticker on the base of the hub), find the WiFI section and untick the boxes for both the 2. 1/. Email address. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. We would like to show you a description here but the site won’t allow us. Hi , Thanks for coming back to me. e. Reply. Virgin Media also offers an additional security tool called F-I am trying to turn on the web safe settings but it's not working. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. If you changed the computer's network settings to use any Public DNS does that re-gain access. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 1. 0. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. I just bought an htc desire c android phone. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Just to set expectations the issues with Child Safe have persisted for over 12 months. SpeedQuickStart, set up and connections. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 1 or 192. Forum; Apps. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Welcome to the community and thanks for taking the time to post your issue on the forums. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Turn on SafeSearch VIP. After switching Web Safe off confirm changes by refresh page, press Ctrl + Shift + R; Child Safe and Virus Safe should be reported as off. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Sign out . Account - Mobile. . Manage Your Account. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. Log in to My Virgin Media. So there is a list of the following possibilities: 1) Blocked IP . Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Select each tab you want restricted to on. on 02-09-2023 18:58. If Child Safe is turned off, the settings are saved until Child Safe. Hi there, thank you all for your help. Virgin Media customers can get. This should prevent the threat from spreading any further. Browse the web from multiple devices with increased security protocols. 168. Go to Account settings, then Account details b. In order to keep a copy of the E-Mail, enable Keep a copy. Web Safe will help you block access to web sites known to be infected or to distribute Malware. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Joining in. Summer 2021. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. I have web safe switched off but still certain sites wont load. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. 1. Virgin Media. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Click on Manage Web Safe. Make sure your device is connected to the Virgin Media router. Hi thank you fir the reply. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. The first is categories.